Written Student Grievance Procedure
STEP 1: INSTRUCTOR OR STAFF MEMBER
The student is recommended to directly communicate with the instructor or staff member involved in the grievance within 14 days (it is encouraged to address the problem right away, within a day or two). Most grievances can be resolved informally and this is always the recommended first step.
STEP 2: SCHOOL ADMINISTRATOR
In cases where the problem is not resolved through direct communication with the instructor or staff person involved, the student will submit the grievance in writing with supporting evidence, to the office of the school administrator within 14 calendar days of the communication with the faculty or staff member. The school administrator or designee will review the grievance.
Within 14 calendar days of receiving the written complaint, the school administrator or their designee will objectively investigate the grievance, consult and share appropriate information with all involved parties, consider relevant evidence, and render a decision in writing to the student and the administrative office.
STEP 3: APPEAL TO PRESIDENT’S OFFICE
The student may appeal the decision in Step 2 if proper procedures were not followed or there is relevant evidence that was not available during Step 2. An appeal must be made within 14 calendar days of the decision from the administrator and made to the office of the President. The student must submit written justification for further review and provide evidence that there are grounds for the appeal. The President or a designated member of Clinical Research Fastrack will investigate how the grievance process was conducted in Step 2, consult with all involved parties, consider relevant evidence that was not available or not considered during Step 2, and render a decision in writing. The decision will be final and any further appeals shall be made to the Arizona State Board for Private Postsecondary Education as described the section below detailing the students right to appeal.
REPORTING, RECORDING, AND MAINTAINING RECORDS
When the grievance is concluded, all documentation shall be forwarded to the school administrator, who will maintain them in accordance with the state archival policies.
STUDENTS RIGHT TO APPEAL TO ARIZONA STATE BOARD FOR PRIVATE POSTSECONDARY EDUCATION
If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary Education. The student must contact the State Board for further details.
The State Board address is 1740 W. Adams St. Suite 3008, Phoenix, AZ 85007
Phone: (602) 542-5709
Website Address: www.azppse.gov